We recommend that you review the TiVo User Agreement during Guided Setup, see TiVo Service Agreement to view it before activating your TiVo DVR.
I want to purchase a device from another person
Before you purchase a device or activate with any of the TiVo Service Plans available, please verify if the device is already activated with a service.
The device is active with Monthly/Annual service.
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Check and verify with the seller if the service is still active.
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If the service is still active, advise the seller to cancel the service. This is to avoid difficulty in activating the device for your account.
The device is not active and has no service.
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Log in to My Account. Create an account if you do not have an account yet.
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Activate the device with the available service plan.
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Follow the on-screen instructions to complete the process.
I purchased the TiVo from WeaKnees, NCTC or Channel Master with AIP service
If you purchased your device from authorized retailers, follow the steps below.
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Chat with us!
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Provide the 15-digit TiVo Service Number to the chat agent.
Do not process an activation.
My address is not recognized when I try to activate
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Do not use a PO Box for your address.
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Do not include any special character or symbol when entering your address.
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Your credit card billing address should match the address in your TiVo account.
