To find the software version of your device, navigate to:
Devices on TiVo Experience 3 (software version: 20.X. or earlier)
| TiVo Series | Menu path from TiVo Central |
TiVo BOLT
TiVo Roamio
TiVo Mini | Settings & Messages > Help > Account & System Info > System Information |
| TiVo Premiere | Settings & Messages > Account & System Info > System Information |
| Series 3 & earlier DVRs | Messages & Settings > Account & System Information > System Information |
Devices on TiVo Experience 4 (software version: 21.X.)
| TiVo Series | Menu path from Home |
TiVo EDGE
TiVo BOLT
TiVo Roamio
TiVo Mini | Menu > Settings > Help > Account & System Info > System Information |
If the device is in Guided Setup, press the following sequence of buttons on the TiVo remote to display the software version: Thumbs Up, then Thumbs Down, then Pause, and then Play. To resume Guided Setup at the point you left off, press Select.
How to update the software on your TiVo Device?
Software updates are automatically downloaded to your TiVo device by the TiVo service as they become available. After the download, the device must restart to install the software. The restart is usually scheduled for the middle of the night, to avoid interrupting scheduled recordings or live TV viewing.
To receive the update sooner, make two more manual service connections until Pending Restart is displayed as the Last Call Status. For instructions, see How to Force a Connection to the TiVo Service.
Setting up a new or replacement TiVo Device?
If you have a new device, your box will download a software update during Guided Setup and then will reboot to install the software. After the reboot, Guided Setup will resume automatically. It may take 1-2 hours to complete this initial Guided Setup. If your cable provider is sending a technician to install your CableCARD, please make sure you set up your new TiVo device and complete Guided Setup before the installer arrives.
All other devices will receive the latest software on the second successful connection after completing Guided Setup. This is because when the device connects to the TiVo service during Guided Setup, only one day of program information is downloaded, to allow you to start using your TiVo device right away. The first connection after Guided Setup downloads the rest of the program guide data. Depending on the connection schedule, it may take from one to several days before you see the new software features on your TiVo device.
Once the software is downloaded, the Last Status on Network Connection screen will show Pending Restart; this indicates that the box will restart at approximately 2 AM to install the software. To speed up installation, you can restart it manually. For instructions, see How to Restart or Powercycle a TiVo Device.
To know the TiVo software version and model information of your device:
See TiVo Unified Entertainment System/DVR Software and Model Information (TiVo Experience 4)
See TiVo Unified Entertainment System/DVR software and Model Information (TiVo Experience 3).
