With Multi-Room Streaming, you can stream video over your high-speed home network within seconds and get back to enjoying your favorite shows from any room with a compatible TiVo device.
Use this article for the following Multi-Room Streaming issues:
My video is pixelated, freezes, or stutters
My streaming video says "Playback Interrupted"
My Shows (or Now Playing List) displays the old name of another DVR
I cannot see my other DVR on My Shows (or Now Playing List), or I receive an error when browsing another DVR
Why can't I stream a video?
Resolution
Reminders on Third-Party Equipment
Hotspots*, Switches, Hubs, Extenders, Powerline, Ethernet, Adapters or other third-party networking devices- these third party devices can be used to make a functioning and supported setup (exactly like how different routers and modems are used); however, we do not troubleshoot third-party devices. If other support article troubleshooting fails to resolve the issue:
Remove all extraordinary third-party devices (e.g. please set up all the TiVo equipment on one router --even if that entails changing the boxes’ locations).
Attempt to reproduce the issue on the equipment.
If it recurs, troubleshoot the issue.
If the error does not recur, please contact your third-party manufacturer for assistance.
*Wireless connections based on 3G, 4G, 4G LTE, newer or similar technologies are not supported.
Requirements
All DVRs or TiVo devices must:
Be running software version (20.X or later)
Be on the same TiVo billing account. Remember that a maximum of 12 TiVo devices per account can network with each other. You will need to open a second TiVo account if you add more TiVo devices.
Have an active TiVo service plan
Have a broadband Internet connection
Be on the same wired or wireless network and subnet
Troubleshooting
Check if you have met all of the requirements above.
Test internet connection on each device, go to:
For TiVo Experience 4 devices, from Home, go to Menu > Settings > Network Settings > Network Troubleshooting > Internet Connection
For TiVo Experience 3 devices, from TiVo Central, go to Settings & Messages > Network Settings > Network Troubleshooting > Internet Connection or for Premieres, go to Settings & Messages > Settings > Network > View network diagnostics > Test Internet connection.
Confirm the proper physical setup. Note that all splitters on the MoCA network must meet the required 1650 MHz or higher.
Verify all equipment, TiVo devices, and cables are secured or connected properly.
If you found issues with the physical setup, correct those (see General Network and Wireless Troubleshooting Tips as your guide) and then test the MRS functionality.
Are you using WiFi? If No, go to step 4. If Yes, determine the wireless signal strength. Be guided that the recommended signal strength is 80% or higher. However, any signal slightly below the 80% (example 75-79%) recommended signal is still ok but may exhibit intermittent connectivity issues such as pixelation/macroblocking and no connectivity. To check the device’s signal strength, see step 6 of General to Advanced Network and Wireless Troubleshooting Tips.
Power down everything. (Applicable TiVo devices or DVRs, router, etc.).
Once connectivity is confirmed successful on the TiVo devices or DVRs, test MRS functionality.
If you have recently transferred a TiVo DVR to your account, the Media Access Key changes can take between 15 minutes to 1 hour. Please wait 15 minutes and then force a connection to the TiVo Service. If the error persists, please chat with us!
