Troubleshooting
Here are some general troubleshooting steps you can take:
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Ensure you have the current version of Plex Media Server installed
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Ensure that Plex Media Server is actually actively running
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Verify that your Server is listed on your devices page
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Disable any VPN on your computer or router
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Disable any proxies being used on your computer or router
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Make sure you aren't requiring secure connections on the server while using an app that doesn't support them (see below)
Once you've checked those:
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Sign out of your Plex account in both the app and Plex Media Server.
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Sign into your account in the Server.
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Then sign into your account in the Plex app.
Depending on whether your app is local or remote to the Server, there are also other things to check. If you continue to have an issue, See Streaming Apps on TiVo: General Troubleshooting.
App and Server
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App and server are on the same network - When both your Plex app and Plex Media Server are on the same local network, make sure both the Server and app are on the same subnet of the network.
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App is remote from the server - If your app is not on the same network as your Plex Media Server, ensure that Remote Access has been successfully enabled for the Server.
If your Plex app is not finding or connecting to your Plex Media Server, please first ensure that:
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You are running a current version of the Plex Media Server. Check support.plex.tv for the latest version.
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You've signed into the Plex Media Server using your Plex account.
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Your app is signed in and connected to your account.
Can't Access Server Settings
In some cases, you may find that the Server entry doesn't appear for you under Settings in the web app and thus you can't try to sign in to the Server. This typically occurs when you're not yet signed in on the Server and you're using the hosted Plex Web App.
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Sign in to the Plex Web App.
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Access the Server settings and sign into the Server Once you've done that, your Plex Media Server should appear when using the hosted Plex Web App, too.
Secure Connections
By default, the Plex Media Server will prefer to use secure connections for apps that support them. Not all apps support connecting securely yet, though. You should make sure you aren't unintentionally blocking unsupported apps.
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Check if your app supports secure connections.
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If the app is not supported, make sure that you have the secure connections server setting set to Preferred (not required).
Plex doesn't appear in my Music & Photos list:
Direct Play Music Support
The following audio formats are usually supported for music playback:
Please take note that other audio formats such as FLAC or ALAC will be converted by Plex Media Server to be compatible.
| Plex on TiVo Premiere (HD), Roamio & TiVo Mini | Plex on TiVo Roamio OTA & TiVo BOLT |
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Considerations:
- These TiVo models currently only support video playback up to 4 Mbps, 720p quality.
- Content with higher bitrates or resolution will be automatically converted to be compatible.
- MP4 container content must be "Web Optimized" to allow Direct Play.
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Considerations:
Additional Direct Play video support:
Additional 4K (UHD) video support:
- MKV container with hevc (H.265) video encoding
- Framerates up to 60fps
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Video Playback
What is bitrate?
In this context, bitrates refer to the amount of data stored for each second of media that is played. Therefore, the higher bitrate will have a higher quality when comparing the same video with the same resolution.
To ensure best viewing experience to your Plex App:
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Higher streaming quality values have a better chance to allow the content to be Direct Streamed or Direct Played.
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Enabling multi-channel audio in the global settings menu adds support for the associated audio codec during Direct Play and converting.
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Setting a streaming quality value lower than the content's bitrate will cause the video to be converted. Most devices can handle streams with peak bitrates < 20Mbps.
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Changing the Maximum H.264 Level global setting can allow many files to Direct Stream or Direct Play. Videos use the H.264 Level to define a maximum bitrate for the video as well as decoding parameters.
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A H.264 level below that of the source video will force the video to convert.
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A H.264 level slightly higher than the recommended is usually safe.
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Selecting the "None" value may be safe based on your media.
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Changing the H.264 Level above the device's recommended value could possibly result in severe playback stability issues or device instability. Please exercise caution when adjusting this setting.
See also Plex App Information.
