Series2: Channels are not changing (IR)

« Go Back

Title	Series2: Channels are not changing (IR)

Symptom

To resolve a problem with channels not changing while using a satellite receiver with a serial control cable, perform one or more of the following steps:

Resolution

Press the Guide button to verify that your channel list is set up. If your channel list is not set up, you will not be able to change channels using the Channel Up/Down buttons.

For more information, visit about changing the display or guide options in the Program Guide, see How to Change the Display Guide Options in the Program Guide.

Ensure that the cable box or satellite receiver is turned on and receiving power. If the cable box or satellite receiver is turned on and receiving power, but you are unable to see any of the menu screens, go to My DVR Powers On, but I Don't See Any Screens: Troubleshooting.
Be certain you are using the TiVo DVR remote, and that you aim it so the TiVo button points toward the DVR rather than at the cable box or satellite receiver.
Ensure that the purple end of the IR control cable is plugged into the Channel Change IR or Control Out IR connector on the back of the DVR.
Verify that the IR control cable emitters are correctly positioned in front of the IR sensors on the cable box or satellite receiver. For more information, go to How to Set Up and Verify My IR Cable Connections and Channel Changing with IR Control on Series2 DVRs: Troubleshooting.
Unplug the cable box or satellite receiver from the wall, and then plug it back in again. Try changing channels with the TiVo remote again.
Try using the cable box or satellite receiver remote to change channels. If the remote does not work, contact the manufacturer or service provider for assistance.
Try powercycling the DVR.
If your DVR is controlling your cable or satellite box but is unreliable or inconsistent, go to Series2: Building an IR tent.
If you are using a satellite receiver, you may want to try using serial control instead of IR control. See Series2 ST Hookup: Antenna/Basic Cable and VCR.
If you have an RCA satellite receiver with low-speed data control, you may be able to use a Home Control Cable.

Last Modified Date	3/18/2023 2:12 AM

Country	USA

Language	English

Article Number	000004645

URL Name	Series2-Channels-are-not-changing-IR

Series2: Channels are not changing (IR)

Ensure that the cable box or satellite receiver is turned on and receiving power. If the cable box or satellite receiver is turned on and receiving power, but you are unable to see any of the menu screens, go to My DVR Powers On, but I Don't See Any Screens: Troubleshooting.

Be certain you are using the TiVo DVR remote, and that you aim it so the TiVo button points toward the DVR rather than at the cable box or satellite receiver.

Ensure that the purple end of the IR control cable is plugged into the Channel Change IR or Control Out IR connector on the back of the DVR.

Verify that the IR control cable emitters are correctly positioned in front of the IR sensors on the cable box or satellite receiver. For more information, go to How to Set Up and Verify My IR Cable Connections and Channel Changing with IR Control on Series2 DVRs: Troubleshooting.

Unplug the cable box or satellite receiver from the wall, and then plug it back in again. Try changing channels with the TiVo remote again.

Try using the cable box or satellite receiver remote to change channels. If the remote does not work, contact the manufacturer or service provider for assistance.

Try powercycling the DVR.

If your DVR is controlling your cable or satellite box but is unreliable or inconsistent, go to Series2: Building an IR tent.

If you are using a satellite receiver, you may want to try using serial control instead of IR control. See Series2 ST Hookup: Antenna/Basic Cable and VCR.

If you have an RCA satellite receiver with low-speed data control, you may be able to use a Home Control Cable.