Pairing Information
New Mode
Operating Modes
Switching Modes
Pairing your TiVo EDGE and TiVo BOLT
Pairing your TiVo Roamio DVR and TiVo Mini
Pairing your TiVo VOX Remote
Remote Control Diagnostic
Troubleshooting Error Codes
Reset Remote Control Pairing
Global Reset
Remote Control Firmware Update
Advanced TrickPlay
Pairing Information
Remote pairing status:
If your remote times-out from the discoverable and bondable mode without having been successfully paired with any TiVo device, then your remote exits limited discoverable mode and preserves any previous bonding information. This behavior protects against an accidental entry into the discoverable and bondable mode. If your remote control loses connection it will try to reconnect every second.
New Mode
Your remote will support the “new” feature, if the remote has not been paired at the time that the batteries are first inserted. The remote will attempt to automatically pair with a TiVo device which is attempting to establish a connection.
When the TiVo Voice Remote is in an unpaired condition:
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It will enter a special mode called New Mode. The remote will send each keypress as an IR code. Your TiVo VOX Remote will become discoverable and send pairing requests for 30 seconds.
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Your remote will not begin sending the pairing requests in New Mode until a button is pressed and the corresponding IR command is sent.
Note:
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Your unpaired remote in IR mode will not become discoverable and bondable again unless the remote pairing commands are entered. Please refer to the Pairing your TiVo VOX Remote section.
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To enter new mode again, perform a Global Reset and/ or remove or replace the batteries.
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Operating Modes
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Operating Mode
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Behavior
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Activity Indicator on Remote Control
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Automatic pairing (New) mode
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Commands are sent over infrared (IR) while the remote searches for a TiVo device that it can pair with
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Slow amber flash, may see a brief red flash
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Pairing mode
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Remote searches for a TiVo device that it can pair with for 30 seconds
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Slow amber flash while searching for a TiVo device it can pair with
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IR mode
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All commands sent over IR. Voice will not function
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Red on each key press
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RF mode (paired, voice functionality will work)
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All commands and data transmitted using RF
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Amber on each key press
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Switching Modes
To change operating modes without deleting the pairing connection.
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Operating Mode
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Key Combination
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IR
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Press TiVo + C until the activity indicator flashes red 3 times to switch to IR.
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RF
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Press TiVo + D until the activity indicator flashes amber 3 times to switch to RF.
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Note: When connected in IR mode, your TiVo VOX Remote will not have voice functionality.
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Pairing your TiVo EDGE and TiVo BOLT
The TiVo VOX Remote automatically pairs with eligible TiVo devices. This is indicated by the amber LED flashing with each key press.
If you have a DVR that has been previously paired with a Bluetooth remote, it will not automatically pair. In this case, proceed to the Pairing your TiVo VOX Remote section on this article.
Note: Power down other TiVo EDGE and TiVo BOLT devices that you may have that you do not intend to pair with the TiVo VOX Remote as it may inadvertently pair with it.
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Pairing your TiVo Roamio DVR or TiVo Mini (A92 and A93 TiVo Mini)
1. Plug in the USB receiver/dongle on the USB port of your TiVo Roamio or the TiVo Mini.
2. Verify the Bluetooth receiver is placed towards the front of the TiVo device.
3. Restart the TiVo device after connecting the Bluetooth receiver/dongle.
4. Proceed to the Pairing your TiVo VOX Remote section.
Note: TiVo VOX Remote won't work without the Bluetooth dongle because voice requires RF on Series 5 devices.
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Pairing your TiVo VOX Remote
To pair the TiVo VOX Remote, navigate to:
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TiVo Series
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Menu path from HOME
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TiVo EDGE
TiVo BOLT
TiVo Roamio
TiVo Mini
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MENU > SETTINGS > REMOTE, CABLECARD & DEVICES > REMOTE CONTROL SETUP > Pair your remote with your TiVo box > Follow the onscreen instructions
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REMOTE CONTROL SETUP screen with Pair your remote with your TiVo box selected
Remote Control Pairing screen: follow the onscreen instructions to pair the TiVo VOX Remote
Stay on the Remote Control Pairing screen. Many buttons will exit from this screen; including the TiVo, OK, Live TV buttons. Use a directional arrow on the navigation pad or any TrickPlay button on this screen to pair the remote.
If pairing is not successful using the method above, attempt to pair the TiVo VOX Remote:
1. Press and hold TiVo + Back on the remote until the activity indicator turns red, release and the activity indicator will flash amber.
2. The activity indicator will flash amber as it sends pairing requests or 30 seconds.
3. When pairing is successful, the yellow LED will flash quickly 5 times and then each key press will be sent using Bluetooth. The yellow LED will blink each time a button is pressed.
4. If the pairing is unsuccessful, your remote will return to its previous pairing state.
Note: If the remote pairs with the wrong device, the software on the remote will be downgraded. You will have to pair your TiVo VOX Remote twice.
If the remote does not RF pair with the TiVo device, perform a Reset Remote Control Pairing followed by repeating the instructions in this section.
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Remote Control Diagnostics
The Remote Control Diagnostics screen provides more troubleshooting diagnostic information with the software update. Troubleshooting information, such as the battery level and pairing information, can be found on this screen.
REMOTE CONTROL DIAGNOSTICS screen
Troubleshooting Error Codes
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Error Code or Text
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Issue
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Troubleshooting
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No message displayed
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Voice commands are not functioning
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1. Verify your TiVo DVR is running the latest version of the TiVo Experience 4 software by connecting to the TiVo service.
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Menu path from HOME
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MENU > SETTINGS > NETWORK SETTINGS > TIVO SERVICE CONNECTION
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2. Determine the behavior of the activity indicator LED on your remote (See Operating Modes)
3. If your remote is in RF mode, note the problem behavior including error messages or screen responses.
4. Reboot your TiVo device.
5. If in Automatic Pairing mode, navigate to:
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Menu path from HOME
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MENU > SETTINGS > REMOTE , CABLECARD & DEVICES > REMOTE CONTROL SETUP > REMOTE CONTROL PAIRING
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Note: You should be on the pairing screen to force the device into pairing mode. The TiVo device only activates pairing mode while it is on this screen.
6. If in IR mode perform a Global Reset and proceed to Step 5 above.
7. If you are still experiencing issues, please Contact TiVo Support .
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No message displayed
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Nothing happens when you press the microphone button.
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The TiVo VOX Remote may not be paired.
Follow the instructions on the Pairing your TiVo VOX Remote to pair the remote with your TiVo DVR.
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D400
“Oops, it looks like your remote is not paired with this TiVo box. Please go to remote control settings.”
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The TiVo VOX Remote is not paired.
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Follow the instructions on the Pairing your TiVo VOX Remote to pair the remote with your TiVo DVR.
If pairing is not successful, proceed to Reset Remote Control Pairing.
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D402
“Sorry, the voice service is not available right now.”
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There is a problem with your network.
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Verify connectivity to the network.
Proceed to General Network Troubleshooting Tips if you are experiencing connectivity issues.
If this doesn’t resolve the issue please Contact TiVo Support.
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D403
“I didn’t quite get that. Press and Hold the microphone button to speak.”
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Voice could not understand the command
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Speak clearly. Press and hold the microphone button to speak.
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D404
"Sorry, voice is not available on this box.”
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This error may appear if you are attempting to pair the TiVo VOX Remote with an incompatible device.
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TiVo VOX Remote compatible devices:
- TiVo EDGE Series
- TiVo BOLT Series
- TiVo Roamio Series
- TiVo Mini Series
Note: The TiVo VOX Remote for TiVo Roamio and TiVo Mini comes with the USB Bluetooth dongle.
Troubleshooting:
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Follow the instructions on the Pairing your TiVo VOX Remote to pair the remote with your TiVo DVR.
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If pairing is not successful, proceed to Reset Remote Control Pairing.
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If pairing is not successful please Contact TiVo Support.
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Reset Remote Control Pairing
You can use the Reset Remote Control Pairing option to clear any RF pairings on the DVR. This will clear all pairings of all remote controls on the TiVo DVR and puts the TiVo device into new mode.
To Reset Remote Control Pairing, navigate to:
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TiVo Series
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Menu path from HOME
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TiVo EDGE
TiVo BOLT
TiVo Roamio
TiVo Mini
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MENU > SETTINGS > REMOTE, CABLECARD & DEVICES > REMOTE CONTROL SETUP > RESET REMOTE CONTROL PAIRING > Unpair all remote
controls
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REMOTE CONTROL SETUP screen with Reset Remote Control Pairing selected
Reset Remote Control Pairing with Unpair all remote controls selected
Note: The TiVo DVR will attempt to pair with the first remote control it detects, either the TiVo VOX Remote or another remote.
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Global Reset
To unpair and reset all programmable keys and features to the original factory settings on the TiVo VOX Remote from the TiVo device, please see How to Perform a Global Reset for my Remote Control.
Remote Control Firmware Update
TiVo Experience 4 includes a Remote Control Firmware Update option.
This will have the remote search for and update its firmware.
If you are experiencing issues with your TiVo VOX Remote after performing troubleshooting steps, attempt to update the firmware on the remote:
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TiVo Series
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Menu path from HOME
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TiVo EDGE
TiVo BOLT Series
TiVo Roamio
TiVo Mini
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MENU > SETTINGS > REMOTE, CABLECARD & DEVICES > REMOTE CONTROL SETUP > REMOTE CONTROL FIRMWARE UPDATE
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REMOTE CONTROL SETUP screen with Remote Control Firmware Update selected
Remote Control Firmware Update with Update Firmware selected
Note: Remotes should be on the latest firmware if the TiVo device has the latest software updates. During a firmware update, the red activity light on the remote flashes steadily. The firmware update takes approximately 5 minutes.
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Advanced TrickPlay
| User Benefit | Feature | Supported Phrases | Function |
| Use Voice to navigate playback in powerful ways | Fast Foward/
rewind
a specific number
of minutes | "Fast forward five minutes"
"Rewind five minutes"
"Jump forward five minutes"
"Jump by 5 minutes"
"Jump by five minutes"
"Skip five minutes"
"Skip by five minutes" | Move playback forward or backward |
| Jump to Live | "Go to live TV"
"Watch live TV"
"Live TV"
"Open Live TV" | When the cache/ watching a recording in progress, will jump playback of the current live show to the live point |
| Jump to end | "Jump to End"
"Forward to End"
"Skip to End" | Moves playback to the end of the recording |
| Restart this episode | "Rewind to beginning"
"Jump to beginning"
"Start Over"
"Go back to beginning" | Restart playback of the current recording from the beginning |
| | Go to a
specific minute
mark in a recording | "Go to the 24th-minute mark"
"Jump to the 24th-minute mark"
| Move playback to a specific minute mark in a recording |
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Consent Acceptance Screen for Voice
A new privacy law that requires the subscriber to accept the Terms of Service before being allowed to use the TiVo Voice feature.
When you press the microphone button, you will be shown a Voice Consent Acceptance message.
Note: If you select the Decline option, the message will disappear. However, the message will prompt again when you use the voice feature.
Related Links:
For Voice Commands, see TiVo Voice Command
For Benefits and Features, refer to TiVo Voice Features & Benefits
About Remote Control Diagnostics, go to Remote Control Diagnostics
