Whole Home

 

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Compatible devices

 

• TiVo EDGE Series

• TiVo BOLT Series

• TiVo Roamio Series

• TiVo Premiere Series (using HD menus)
   

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Accessing Whole Home

 

To access the Whole Home screen:

 

Devices on TiVo Experience 4 (software version 21.x or later):

 

TiVo Series	Menu Path from HOME
TiVo EDGE TiVo BOLT TiVo Roamio	MENU > HELP > TIPS & TROUBLESHOOTING > WHOLE HOME

 

Devices on TiVo Experience 3 (software version 20.x or earlier):

 

TiVo Series	Menu Path from TiVo Central
TiVo BOLT TiVo Roamio	Settings & Messages > Help > Troubleshooting > Whole Home > Whole Home Advanced Help
TiVo Premiere (HD)	Settings & Messages > Help > Whole Home > Streaming Between TiVo Boxes > Whole Home Advanced Help
TiVo Premiere (SD)	Settings & Messages > Help > Multi- Room Viewing > Press ENTER for advanced troubleshooting > Advanced Help

 

To view your account and manage your connected TiVo DVRs, sign in to My Account. Please note that TiVo BOLT Series and Roamio Series on TiVo Experience 4 (21.X) does not support Multi-Room Viewing; however, you can transfer recordings online. See also How to Use Multi Room Viewing.

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Information Displayed on Whole Home

 

When all of your TiVo devices are connected to the same network, have made a service connection in the last 90 days, and are not experiencing network problems, the Whole Home Advanced Help menu will display the following information:

 

DVR Name

Advance Troubleshooting Information

Friendly name or TSN

Model: [Possible values: The name of the DVR assigned to it before shipping or the friendly name you have given the device.] Software version: [TiVo software version of DVR] TiVo service number: [TSN] Throughput: Not available Connection status: Host info unavailable <IP Address (example: 192.162.2.2)> Multi-room content Streams: [Possible Values: No (Series1, Series2, Series3) or Sends & receives (BOLT Series, Roamio Series, and Premiere Series DVRs)] Transfers: [Possible Values: No or Sends & receives]

 

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Tips about the App:

 

• The list only populates if there are two or more TiVo devices on your network.

• The host DVR will not appear in the list. Please note that the host device is the one that you are currently viewing.

• You will see all the devices on the network, regardless of whether or not they are on your account.

• TiVo devices not on your account typically show only the TSN; however, they will sometimes display the friendly name.

 

A friendly name is a personalized name you have given your TiVo devices such as Living Room, Bob's DVR, or Second TiVo. 

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Troubleshooting with Whole Home

 

Whole Home Advanced Help provides you quick access to all the information you need when troubleshooting issues with our Whole-Home Solution features. This helps you easily identify the root of the problem and complete the troubleshooting steps more efficiently. Listed below are troubleshooting steps below for situations in which Whole Home Advanced Help indicates that the DVR is not on your account:

 

The DVR name includes: (Not on your account)

 

If the TiVo service does not see the devices on your account, you will see (Not on your account) either in place of the device name or at the end of the device name.

 

 

 

1. Have you activated TiVo service on the device?

    

   • Yes: Go to Step 2.

   • No: Activate your device online or chat with us!
      

2. Is the device currently connected to your network?

    

   • Yes: Go to Step 3.

   • No: Connect the device to your network and test your connection to the TiVo Service. You will need to exit and re-enter Whole Home Advanced Help to refresh the connection.
      

3. Has the device connected to the TiVo service in the last 90 days?  

    

   • Yes: Chat with us!

   • No: Connect to the TiVo Service. If you are still unable to access the device through Whole Home Advanced Help after 3 connections, chat with us!
      

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The DVR name reads: ! DVR ### (Not on your account)

 

This will occur if:

 

• The device is on your account but has not connected in the last 90 days.

• The device is on your network but is not on your account.

• The device is on a subnet of your network.

• The device is a Series1 (End of Life), Series2, or Series3.

 

 

 

1. Have you activated TiVo service on the device?

    

   • Yes: Go to Step 2.

   • No: Activate your device online or chat with us!
      

2. Is the device currently connected to your network?

    

   • Yes: Go to Step 3.

   • No: Connect the device to your network and test your connection to the TiVo Service. You will need to exit and re-enter Whole Home Advanced Help to refresh the connection.
      

3. Are you using wireless, Powerline adapter, or MoCA for your network?

    

   • I am using wireless: Verify all devices using wireless have not changed to another wireless network. If a device is on a different wireless network, reconnect to your wireless network and run a test connection to the TiVo Service. If the problem persists continue to Step 4.

   • I am using a Powerline adapter: Powerline adapters can create sub-nets. Contact the manufacturer of your Powerline adapter to confirm this is not the case. Once you have fixed this issue, run a test connection to the TiVo Service. If the problem persists continue to Step 4.

   • I am using a MoCA network: Go to MoCA Troubleshooting for more information on troubleshooting a MoCA network.

   • I am not using any of these types of networks: Continue to Step 4.
      

4. Has the TiVo device connected to the TiVo service in the last 90 days?

    

   • Yes: Chat with us!

   • No: Connect to the TiVo Service. If you are still unable to access the device through Whole Home Advanced Help after 3 connections, chat with us!